One of the files is regclient.exe. Execute this program on the WORKSTATION which is having the problem, or in case of commuter license not returning to server - run through the procedure on the SERVER computer. If you are running the cleaning license on the server, you will need to stop the Sentinel RMS service in order for it to be cleaned. This is done by going to Control Panel/Admin. Tools and then stopping Sentinel RMS.
Fill out the entire form using real contact information, as we will use it to contact you and to provide you a license.
Make sure to select an appropriate reason for the request (trial/clock tampering or commuter problem).
In the note field, include detailed information about what had lead to the problem, as well as the reason why the cleaning. Provide any additional information you will find necessary.
Click Submit to transmit the request directly to the Carlson server. Make sure that any local firewall (if present) allows the connection through. In case if transmission failure, you will be given alternative submission instructions.
When you receive a license file, please do the following:
Save the clean.txt into the same folder where you have regclient.exe.
Double-click on the install_clean.bat which is also found in the LSClean folder. A dialogue box may quickly flash on the screen.Note: The cleaning license you receive has a lifespan of 2 days from the moment it is generated. Please make sure you will be able to apply the license promptly before you request it.