Symptom:
Any report you try comes out blank.
You can not type in the viewer window.
The viewer's main area is grey, not white.
Reason:
On small number of systems Rich Edit control (riched32.dll) used by the editor is missing.
We have usually provided a backup copy, but it was not included in some builds.
Resolution:
Download a ZIP attached to the bottom of this article. Extract it to the EXEC folder of the product you are running. For
example Carlson Survey 2004 by default it would be c:\Program Files\Carlson Software 2004\EXEC folder.