Knowledge Base

If you wish to access network license files, which are being hosted on the server of another office, you will need to have access to that server.  This can be done through a Virtual Private Network (VPN) connection. The VPN connection is one which would be created by your IT department. Regardless of the means of establishing a VPN connection that your IT chooses, the VPN should be capable of routing UDP traffic on port 5093, with a minimum MTU packet size of 1500.

"A virtual private network (VPN) extends a private network across a public network, such as the Internet. It enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network, and thus are benefiting from the functionality, security and management policies of the private network."

Once this portal has been created, you will need to set an environment variable on the workstations of the satellite office. This will point the Carlson program directly to the hosting server at the remote office. The procedure for setting up an environment variable is outlined in two of our Knowledge Base articles. :

Article 508 addresses the procedure on Windows XP operating systems

Article 855 addresses the procedure for Vista and Beyond

If you are still unable to access the licenses from the workstation; you may be blocked by a system firewall. This firewall may be running on either the server, or the workstation. In order to bypass the firewall, access must be given through the designation of a port within the firewall.

Article #269, Access to Network License Manager Blocked By Firewall on Windows XP Machine

Article 873, Access to Network License Manager Blocked By Firewall on Windows 7 and Beyond Machines