How do I reset the computer after a lock up?
Ranger
Hold down the power button until the computer resets or instructs you to hold it for 5 more seconds to reset.
Allegro
Hold down the power button until the computer resets.
Why can’t I load the software?
The computer may disconnect from ActiveSync when there is not enough memory allocated to “Storage Memory”. In the control panel, select the “System” icon followed by the Memory tab. Position the slider so that there is 5mb (5120 kb) allocated and not in use (i.e. if the “In Use” value says 1024 kb then add 1024 & 5120 to determine what the “Allocated” value should be.
How do I clear the RAM backup and why?
Clearing the RAM backup seems to improve performance on the Ranger platform after new programs have been installed or removed. Make sure that all software applications are closed and select the “RAM Backup” icon from the control panel. Select the Delete button and answer Yes to the three resulting message boxes.
Why can’t I communicate through the COM port?
If you cannot communicate with the instrument, verify all COM settings in SurvCE and make sure that they match the COM settings on the instrument. If communication has previously been working and the COM settings have not been altered, try one of the following to clear up the COM port:
How do I set the CAPS LOCK status?
Ranger
1) Hold down the yellow shift button [ ^ ] and the [ALT] buttons, then press and release the power button.
2) A small keyboard should be showing. On the small keyboard, press the [CAPS] button then repeat step 1 to dismiss the keyboard.
Allegro
Press and release the blue function button followed by the CapLk/Shift button located at the lower left side of the keyboard.
How frequently should I charge the device?
We recommend starting every day with a fully-charged battery. Refer to your hardware manual for specifics on charging your battery.
How do I calibrate the touch screen?
In the control panel of the CE device, select the “Stylus” icon to configure the “Double Tab” and “Calibration” of the touch screen.
How do I turn on/off the back light?
Ranger
Hold down the shift button [ ^ ] and then press and release the power button.
Allegro
Press and release the yellow function button followed by the F3/F8 button located at the top center of the keyboard.
How can I speed up the Allegro performance?
In the control panel of the Allegro, select the “System” icon and then the “Memory” tab. Set your “Storage Memory” allocation to 8000 KB or 8 MB +/-. This should provide more RAM to the system for operating the programs and increase performance.
How can I Recover the SurvCE Icon if it Disappears?
It may be possible to lose the SurvCE Icon off the desktop if, for example, the power drains out of the CE device. There are safeguards against this, but if it happens, follow these steps to restore the icon:
If the icon disappears, this indicates some problem in the original installation of SurvCE, since a process occurs to make the icon permanent. You can help ensure that your restored icon is permanent by going to Start, Settings, Control Panel and choosing Perform Ram Backup. Select Backup Now, as prompted. This should make the SurvCE icon remain even after full loss of battery.
Can I lose data or get bad data if I Re-Boot my CE device?
If you re-boot your Allegro or Carlson Explorer or Ipaq or any other CE device you are using, you can lose your antenna height or prism height information, for the following reasons:
SurvCE does not store to memory changes in antenna height or prism height, except in the following scenarios:
The hard save of antenna/prism heights is done when you exit the program, when you save a configuration from the instrument icon at the top of the screen, when you say OK to Configure Rover, Configure Base or Equip/Settings (for TS), when you change jobs, and when you enter Equip/Comm Settings. Prior to release 1.50.007, in November, 2004, even Configure Rover did not save the height information "to disk".
Therefore, if you re-boot, perform a hard reset, or otherwise exit the program by any method other than the normal File, Exit method, recent changes to the prism height or antenna height may not be saved. On re-entering the program, the X,Y position for GPS work, for example, will very likely be correct, but elevations may have been lost. When using GPS, it is recommended, after a re-boot, that you do the command Configure Rover to re-establish the correct elevations, and in all cases (GPS and Total Station) it is recommended that you double-check your antenna or prism heights before proceeding.